Community guidelines

This is a courtesy translation provided for information only. In case of any discrepancy, the Spanish version prevails.

For everyone

• Zero tolerance. Klendar doesn't allow objectionable content or abusive behaviour of any kind. We remove it and, depending on how serious it is, we warn, suspend or close the account of whoever posted it.
• Respect: no insults, harassment, discrimination or threats.
• Honesty: reviews based on real experiences; deals that are honoured.
• Legality: no unlawful content, nothing that infringes third-party rights or promotes illegal activities.
• No spam: no third-party advertising, misleading links or fake accounts.
• Photos and videos: only your own, of the place or of what you're reviewing. No nudity, violence, personal data on display (number plates, documents, screens) or recognisable people without their permission, and never recognisable minors.
• Virtual queues: get a number only for you and your group, with one account.
• “It was closed” is for telling us what you saw. Don’t report a venue you haven’t been to.

For businesses

• Only publish deals you will honour, with clear conditions (hours, capacity, requirements).
• Real photos of your venue and products that you hold the rights to.
• Alcohol and nightlife: mark the business or the deal as "18+". Encouraging excessive drinking or targeting minors is not allowed (Spanish Law 34/1988). Publications and news that mention alcoholic drinks are marked 18+ automatically and go live straight away: only adults see them (see below).
• Advertising of tobacco, vaping products, gambling or betting is not accepted.
• Do not manipulate reviews or redemptions (own accounts, incentives for ratings).
• You must be 18 to register a business, and 16 to be on its team (18 if the business is "18+").
• Promoters: a promoter can't sign anyone up without their knowledge, buy or invent sign-ups, use their own link or advertise offers the venue doesn't give. People who work at the venue don't count for any promoter. Promoter offers follow these same guidelines.
• Tick in “About your place” only what it really has (accessible, child-friendly, terrace…) and give your series a name that says what they are; series names go through automatic moderation.
• Only mark a publication as “Charity” if it is for charity or a local cause, and say in the description who the money goes to. “Room right now?” must say how your venue is at that moment and, if you use live capacity, what you count at the door must be real. If you ask for ID (a student card, a youth card or being over 65), you check it at the door: Klendar doesn't verify it.
• In “Before closing” only offer food that is fine to eat that day or the next: never products past their use-by date. Say what the bag may contain (or “contents vary”) and the allergens if asked.
• If your account is an organisation's (council, district council, association or NGO), publish activities for the public, not electoral or party propaganda. During election periods, no institutional advertising highlighting achievements in office.
• In “Matches you're showing” only add what you're really going to show, with its name and time; no adverts dressed up as matches.
• Artists. In “Who's performing”, only people who really perform, under their stage name. No private individuals, offensive or misleading names. Klendar may remove or merge artists and hide pages.
• No misleading giveaways: the prize must exist, be worth what you say and be handed over to the winner; don't advertise giveaways you aren't going to run, don't ask for anything in return for entering and don't cancel without a real reason.
• In “Groups and companies”, only say what you can deliver and use the contact details of whoever accepts your proposal only for that plan.
• Coupons and gifts. The same as for publications: no tobacco or gambling, and if it mentions alcohol only adults get it (Klendar does this automatically). Offensive text isn't saved.
• In “Ready alert”, mark “Ready” only when the order is ready, and use the notification only for that order.

Reviews

• Anyone with a Klendar account can write a review of a business: one per person and business, with a rating from 1 to 5 and, if they like, a comment and up to 6 photos or videos. It can be edited at any time. People who work at a business cannot review it.
• All reviews are shown, good and bad, from newest to oldest. Nobody pays to publish, rank or remove reviews, and a business cannot delete a review: it can reply to it or report it if it breaks these guidelines.
• The day after a visit we may ask for a review (“How was it?”). We ask everyone the same way, without first asking how it went and without the business choosing whom.
• Before going live they go through automatic moderation (see below), and those that break these guidelines are removed.
• “Verified customer”: a review has this label if the person who wrote it has at least one validated redemption at that business with Klendar (the code for an offer or an event, a stamp-card reward or a birthday gift) or has accepted something the business gave them with “Give on the spot”, which is done by scanning at the venue a QR code that changes every 30 seconds. We check this automatically against what the business itself validated or gave at the venue. The label doesn't check that the review is about that visit or what it says. Other reviews are also from people with an account, but we don't check that they were customers. On each business page you can show only the ones from verified customers.

Questions to businesses

• Ask what helps you decide whether to go: opening hours, accessibility, dogs, bookings, allergens, parking… To say how it went, write a review.
• No insults, other people's details (phone numbers, staff names), advertising or questions about other businesses. Offensive language isn't published: you have to change it before sending.
• Businesses answer truthfully and keep their answers up to date. They can hide a question that isn't appropriate, always with a reason (“The answer is already on the page”, “It isn't about the venue”, “It contains personal details”, “It isn't appropriate”, “It's out of date”), which we pass on to whoever asked; not to hide what they don't like.
• Anyone can report a question or an answer; if it breaks these guidelines or the law, we take it down and tell whoever wrote it, with the reason and how to appeal.

How to report

Anyone can report, with or without an account. Every business, publication, review and news post, and every photo or video in a review, has a "Report" link, and the website footer has "Report illegal content". In the app you can also report someone's profile (their name or photo), from their review or your friends list. A business can also report a “Groups and companies” request it receives (for example, if the note contains advertising or insults). Tell us which content it is, the reason and why you believe it is illegal or breaks these guidelines. Without an account, we'll ask for your name and email (optional if it concerns child sexual abuse) and for you to declare that you are acting in good faith. We'll confirm we've received your report and tell you what we've decided and why (in the app or by email). If you disagree, you can ask us to review it within 6 months. The person who posted the content won't know who reported it. Decisions are made by a person, not by an automated system.

Blocking someone

You can block someone from their review, from your friends list or from an invitation they sent you. You stop seeing their reviews, you are no longer friends and they can't invite you or add you again. They aren't told. You can undo it in Account → Settings → Privacy and data → “Blocked people”. Blocking doesn't remove anything for anyone else: if the content breaks these guidelines, report it.

Questions to businesses are anonymous, and they stay that way: in the app you can block whoever asked a question without ever finding out who they are. You just stop seeing their questions: nothing changes with your friends or with reviews. If someone who runs the business blocks them, they also can't ask it anything else. They aren't told.

How we moderate

• We review reports within 72 hours at most (24 hours if it's objectionable content, involves minors or is clearly illegal).
• Automatic moderation: we automatically check the text people publish (publications, news, reviews and replies, customer messages, business page and menu, birthday gift and stamp cards) for insults, swear words, explicit sexual content, hate or discrimination and threats, as well as alcohol, tobacco and gambling. Anything flagged isn't published until someone at Klendar has reviewed it, usually within 24 hours; the business page and menu stay visible in the meantime. There is one exception: publications, news and customer messages that only mention alcohol don't wait. They go out straight away, without being reviewed by a person first: publications and news automatically marked 18+; messages only to accounts of people over 18 according to their date of birth. If that mark is a mistake, write to us at info@klendar.app and we'll review it. The same applies to “What to order here”: anything that may be offensive is reviewed and removed if it breaches these guidelines. Profile names with insults or swear words aren't accepted.
• Possible measures: remove the content, remove a profile's name and photo, issue a warning, temporarily suspend, or close the account or business.
• If we take down a publication or a business, we cancel the unused bookings and codes affected (and, for a business, its pending stamp-card rewards and gifts) and tell each person without mentioning the report. If we suspend the account of a business owner, the business is paused, but the bookings and codes people already have remain valid.
• Whoever posted the content receives a reasoned notification and can ask us to review it within 6 months by writing to info@klendar.app.
• Point of contact for authorities, for people using Klendar and for the Digital Services Act (DSA): info@klendar.app (in Spanish or English).

Change history

• 5 November 2026: For businesses and How we moderate: anything that only mentions alcohol goes out straight away, marked 18+ or only to adults.
• 5 November 2026: Possible measures: also removing a profile's name and photo.
• 5 November 2026: For everyone: zero tolerance for objectionable content and abusive behaviour. How to report: in the app, someone's profile too. Blocking someone: also whoever asked a question, without ever finding out who they are. How we moderate: 24 hours for objectionable content too.
• 20 October 2026: Questions to businesses: what to ask, what not to, and how businesses answer and hide questions.
• 20 October 2026: For businesses: “Ready alert”, only when it really is ready.
• 20 October 2026: How we moderate: “What to order here” is reviewed like the menu.
• 19 October 2026: For businesses: live capacity must be real.
• 17 October 2026: Reviews: the day after a visit we may ask for a review (“How was it?”), the same way for everyone. For everyone: “It was closed” is for telling us what you saw.
• 16 October 2026: “Verified customer” also counts what was received with “Give on the spot”.
• 15 October 2026: How to report: a business can also report a “Groups and companies” request it receives.
• 13 October 2026: For everyone: in a virtual queue, a number only for you and your group. For businesses: in “Who's performing”, only real artists; no misleading giveaways; in “Groups and companies”, only what you can deliver; coupons and gifts without tobacco or gambling.
• 7 October 2026: For businesses: an organisation publishes activities for the public, not electoral or party propaganda; in “Matches you're showing”, only what you're really going to show.
• 6 October 2026: For businesses: in “Before closing”, only food in good condition that is fine to eat that day or the next, never past its use-by date.
• 6 October 2026: For businesses: “Charity” only if it is for charity, “Room right now?” kept up to date and ID is checked by the business at the door.
• 5 October 2026: Photos and videos (recognisable people and minors), promoters, “About your place” and series names.
• 5 October 2026: Brought up to date: reviews can have up to 6 photos or videos, and each photo or video can be reported separately.
• 2 October 2026: How reviews work and what “Verified customer” means.
• 2 October 2026: Age to register a business and to be on its team; when a publication or a business is taken down, the bookings and codes affected are cancelled and each person is told, without mentioning the report; what happens to a business when its owner's account is suspended.
• 1 October 2026: Reporting without an account, automatic moderation, blocking someone, languages of the point of contact and 6 months to ask for a decision to be reviewed.
• 29 September 2026: Current version of the terms (2026-09-29).