Business terms

This is a courtesy translation provided for information only. In case of any discrepancy, the Spanish version prevails.

The changes of 5 October 2026 (sections 2, 2a, 3, 7 and 10) apply from 20 October 2026, those of 6 October 2026 (sections 2a and 3) from 21 October 2026, those of 7 October 2026 (sections 2a, 3, 3a and 3b) from 22 October 2026, those of 13 October 2026 (sections 3, 3c, 3d and 3e) from 28 October 2026, those of 14 October 2026 (sections 3a, 4, 4a, 5, 6 and 10) from 29 October 2026, those of 16 October 2026 (sections 3, 3f, 3g and 3h) from 31 October 2026, those of 17 October 2026 (sections 2 and 3) from 1 November 2026, those of 19 October 2026 (section 3i) from 3 November 2026, those of 20 October 2026 (sections 2a, 3 and 3j) from 4 November 2026, those of 26 October 2026 (section 4a) from 10 November 2026, those of 27 October 2026 (sections 2a, 3, 3e, 3f and 3k) from 11 November 2026, those of 28 October 2026 (sections 2, 4a and 7) from 12 November 2026, those of 2 November 2026 (section 2a) from 17 November 2026, those of 3 November 2026 (sections 3, 3i and 4) from 18 November 2026, those of 4 November 2026 (section 3a, “Connect your calendar”) from 19 November 2026, and those of 5 November 2026 (section 2a) from 20 November 2026: 15 days after publishing them and notifying the Business (Regulation (EU) 2019/1150, art. 3(2)). The “Seasonal pause” (section 5) applies from publication, as it only adds an option in the Business's favour, and so does the fact that organisation accounts pay no fee, now or later (section 3a), as it only benefits the Organisation. If the Business does not agree, it may cancel before those dates, without penalty.

These terms govern the relationship between Iván Hijano Pérez ("Klendar") and the business that registers on the Platform ("the Business"). By submitting the registration, the person submitting it declares they are authorised to bind the Business.

1. Registration and verification

• The Business provides accurate details (name, category, address, tax ID, contact). Klendar verifies the registration before making it public and may reject it with reasons.
• The Business designates an account owner and may add managers and staff. The owner is responsible for the actions of their team.
• To register a business and to own it (including when receiving it in a handover) you must be 18 or over. To be part of its team you must be 16 or over, and 18 if the business is marked "18+". Klendar checks this with the date of birth in the profile, and a business cannot be marked "18+" while anyone on its team is under 18.
• If the Business significantly changes its name, or changes its city or address (by more than 1 km), Klendar may review it again. In the meantime the business page stays published and verified, and what the Business has published and still running moves to the new address. If the review shows that the registration conditions are no longer met, Klendar may act under section 6.
• Claiming a business. If someone else created a business's page, whoever runs the business can ask for ownership from the page itself (“Is this your business?”): with an account, aged 18 or over, giving their role, a business phone number or email and evidence (a document, a photo or an explanation that can be checked). Klendar reviews it by hand and, if it approves it, hands ownership over to them; whoever was the owner is notified with the reason, may stay on the team if Klendar considers it appropriate and may ask for the decision to be reviewed within 6 months by writing to info@klendar.app. Claiming with false information may lead to the account being suspended.
• Duplicate pages. A business that is already on Klendar cannot be registered again: if it is theirs, the Business must claim the existing page. If Klendar detects two pages for the same business (the same name in the same city, or almost the same address), it may merge them into one: the one that goes is deleted, the people who had it in their favourites and its links move to the one that stays, and its owner is notified. If both have content (publications, reviews, stamp cards…), Klendar sorts it out with the owners before merging them.

2. Service

Klendar lets the Business publish flash deals and events (with place reservations and a waiting list if it turns them on, and in series of dates that people can follow), news, its menu and opening hours, describe what its place is like (“About your place”), manage its page, offer stamp cards and a birthday gift, message its customers (at most once a week per venue, reviewed by Klendar), work with promoters with their own links, lists and offers, validate redemptions via QR and view statistics. People can share its publications and page outside Klendar (a link and a stories image) and, if they ask, see its text translated automatically. Klendar does not take part in the sale and does not charge users.

“It was closed”. Account holders can report that they found the venue closed when its opening hours said open: the Business receives the day and time (never who) and, if three different people report it within 14 days without the Business checking its opening hours, its page shows “Opening hours not confirmed” until it checks them (by saving its hours, adding closed days or confirming them). In addition, the day after someone uses something at the venue with Klendar, Klendar may ask them for a review; everyone is asked the same way and the Business doesn’t choose whom.

2a. How what people see is ordered

In Discover, Explore, the map and the agenda, publications are ordered using these criteria, in this order of importance: (1) no position is sold today: if paid featured publications are ever offered, they will come first in Discover and the Explore list, always labelled “Featured”, and we'll give notice first within the period in these terms; in the collections Klendar puts together (for example, “With children”), the order Klendar gives them; (2) in Discover and in the Explore list, what the person hasn't seen yet comes before what they have already seen on that same device in the last 7 days, which comes after it, in the same order and after a divider (“You've seen everything new · You've seen these already”). A publication counts as seen when it has been on screen for at least 1.5 seconds in a row, and counts as unseen again if its price drops, its date or time changes, it has few places left or it becomes available again. What each person has seen is stored only on their device and Klendar doesn't receive it; it doesn't hide anything or change which publications are shown; (3) the order the person chooses in “Sort by”. By default it is “Recommended”: with “Based on the weather” on (it is by default), if it's raining today, today's indoor plans first and today's outdoor plans last, and if the weather is nice, today's terrace or outdoor plans first, based on what the Business ticks in “About your place” or in each publication; then the newest, and with “Take your interests into account” on (it is by default), if the person has chosen their interests (3 to 5 categories), publications in those categories count as if they were two days newer, without hiding anything else. Instead, the person can choose “Nearest”, “Starts soonest” or “Newest”, which order only by that, without the weather or interests. The list for a day in the agenda is “By time” (by default) or “Nearest”; (4) events Klendar imports from councils' public listings (open data, shown with their source) appear at most one in every five, interleaved in the same order (also within each of the two groups in point 2), as long as there are publications from businesses and organisations (on the map, at most a quarter of the points; in collections Klendar orders by hand, their order applies); nothing is hidden. What an organisation publishes itself counts like any other publication. In Explore › Places, which shows businesses rather than publications, the person chooses between “Nearest” (by default: by distance bands and, within each band, those with plans today first) and “Top rated” (by the average rating of their reviews and, when level, those with plans today and the nearest first). The person's filters (“Where?”, with the distance or a city; “When?”, including “Open now”, “Food served now” and the time of day, where “For right now” goes by the venue's local time; “What?”, with the type and categories; and the other filters, such as price, “What the place is like” or discounts only) decide what is shown, not the order. In search, a business also appears for what it lists under “What to order here”, after those that match by name. “Trending” is a label (many different people got it today) and doesn't change the order. The Business's rating only counts in the order of Places when the person chooses “Top rated”; its fee or its number of publications don't affect the order. If there's nothing nearby, publications from outside the radius are suggested based on the person's interests, searches and the categories they look at, stored on their phone or in their account.

3. Obligations of the Business

• Honour published deals under the stated conditions for as long as they are valid and until the declared capacity runs out.
• Honour the rewards on its stamp cards and the birthday gift for as long as it offers them.
• Publish the final price the person will pay, including VAT and any other charges.
• If it announces a price reduction, give as the previous price the lowest price it applied in the previous 30 days.
• Publish only accurate, lawful content it holds the rights to (photos, text), in line with the Community guidelines.
• Comply with the rules applicable to its activity, including those on advertising alcoholic beverages (Spanish Law 34/1988 and regional regulations) and the protection of minors: nightlife venues, or deals that include alcohol, must be marked "18+".
• Describe its place and each publication truthfully in “About your place” and in “For children?” / “Indoor or outdoors?”: in particular “Wheelchair accessible”, “Child-friendly” and “Play area”, which people rely on to decide.
• Keep opening hours and closed days up to date.
• If it sets kitchen hours, they must be accurate: Klendar uses them to show “Kitchen: until …”, for the “Food served now” filter and to remove the daily menu.
• What to order here and times of day. What the Business lists under “What to order here” must really be available at its venue (if only on some days, say so in the line), with its own photos or photos it has the rights to; the times of day it ticks (“Breakfast”, “Vermouth”, “Afternoon drinks”, “Drinks”…) must match what it offers at those times. Klendar uses them so people can find the venue when they search and in the “For right now” filter, and may remove anything that breaches these terms or the Community guidelines.
• Public holidays and days with other hours. A few days before each national, regional or local public holiday that applies to it, Klendar will ask the Business whether it opens that day (usual hours, other hours or closed). Its answer is shown on its page and changes what Klendar says about its hours that day (“Open now”, “Food served now”, the daily menu); if it doesn't answer, its page may say “… holiday: hours not confirmed” in the days before. Klendar draws up the list of holidays from the official gazettes and it may contain errors or omissions: the venue's hours are the Business's responsibility, and it can correct them at any time under “Closed days”. A day with other hours overrides its usual hours that day, and a closed day overrides both.
• If it works with promoters: choose them, add and remove them in Klendar and answer for what they do on its behalf; agree and pay whatever they are owed outside Klendar; use the data on their lists only to manage entry that night and their figures, and not invite anyone under 16 as a promoter (or under 18 if the Business is "18+"). Klendar is not a party to the relationship between the Business and its promoters.
• Honour promoter offers with the places and time limit it has set, like any other offer.
• Respect the dates it publishes in a series; if it cancels a date with bookings, Klendar notifies each person and cancels their bookings.
• Use the user data it learns (name, photo if they have one and how many times they've redeemed at the Business when validating a code or booking, the attendee list and its promoters' lists) only to provide the service, with no purposes of its own and no disclosure.
• If a publication asks for a student card, a youth card or being over 65, check it itself. Klendar doesn't verify anyone's identity or age for these discounts; the scanner only reminds it to ask.
• If it shows Klendar on a TV at its venue (“Show on TV”), be responsible for where it is and who sees it, and unlink it from “Show on TV” if it moves it, sells it or it stops being its own.
• If it marks that it's showing a match or an event (“We're showing it”) or asks to always show those of a team, an athlete or a competition (“Always show”), hold the rights to show each one at its venue (for example, the hospitality subscription of the platform that broadcasts it) and really show it; remove those that “Always show” marks and it isn't going to show. Klendar doesn't check this and may remove the mark if it receives complaints.
• No fixed venue. If it ticks “I don't have a fixed venue”, every publication must say where it is (name and address of the place) and it must have the place's permission to advertise it. It is responsible to people for the event as its organiser (price, capacity, safety, and the licences and insurance required by its region's public events rules), even if the venue belongs to someone else.
• Who's performing. If it adds artists to an event, they must really be performing, under their stage name as it is. Klendar creates a public artist page with that name showing their upcoming dates at any venue; the Business only adds the name: Klendar reviews and decides the photo, description and links. It mustn't add a private individual as an artist, or offensive or misleading names (advertising someone who isn't coming).
• Allergens and diets. If it ticks “Gluten-free options”, “Coeliac-friendly”, “Vegan options”, “Vegetarian options”, “Lactose-free options” or “Halal” on its page, it declares it under its own responsibility: it must only tick what it always offers and can guarantee. “Gluten-free” is a regulated claim (Commission Implementing Regulation (EU) No 828/2014) and the allergen information for what it serves is its own (Regulation (EU) No 1169/2011 and Spanish Royal Decree 126/2015); what it puts on Klendar doesn't replace it: it must also have it at its venue. Klendar doesn't check these marks and may remove them if it receives well-founded complaints.
• Links and menu. The links it adds to its page (“Book”, “Order delivery”, “Order at the venue” or others) must lead to its own pages or to services it really uses for its business, without misleading people about where they go or asking for data or payments under another identity. What happens on those pages (bookings, orders, payments, their terms and privacy) is a matter between the Business and that service, not Klendar. Its menu files (photos and PDFs) must be its menu, with up-to-date prices and allergens, and no personal data. Klendar may remove a link or file that doesn't comply.
• Coupons and gifts. If it turns on the next-visit coupon or sends a gift to its regulars, it commits to giving it as described while the code is valid, just like an offer. If it leaves Klendar or its page is deactivated, unused ones are cancelled and Klendar lets each person know.
• First visit. A “first-time visitors only” offer must really be one: it mustn't use it to draw people in with something it then doesn't give. Klendar checks that the person hasn't redeemed at the Business before; its team can't use it.
• Regulars. The list of its most loyal customers is only for thanking them within Klendar. It mustn't copy it, combine it with other data or use it to contact people in other ways.
• Questions from people. Anyone with an account can ask the Business questions on its page; the question and its answer are published together, without the name of the person asking (which the Business never knows). The owner and managers answer. The Business will answer truthfully and keep its answers up to date (it can edit them at any time or hide the question with the reason “It's out of date”); it will not include anyone's personal data, misleading advertising or content that breaches the Community Guidelines. It will only hide a question with a genuine reason from the list, which is passed on to whoever asked, and not to hide legitimate questions it finds uncomfortable. Klendar may remove answers that breach these terms (with the reasoned notice in section 6) and, while the Business is blocked or paused, it doesn't receive new questions, although answered ones remain visible.

3a. Organisation accounts

A council, a municipal district council, a traders' association, a residents' association, an NGO or another non-profit organisation (the “Organisation”) can have an organisation account. It is requested when signing up to Klendar (“A council, association or NGO”) or, if it already has a page, from “Your page › Organisation account”, with the Organisation's official name, tax ID (CIF) and official website, the name and role of the person asking and a document proving that they represent it. Klendar grants it after checking (see “How we check”). An Organisation that signs up this way cannot publish until Klendar has checked it. With the organisation account, the page and publications carry a badge with the type of organisation (“Council”, “Traders' association”…) and appear under the “Public listings” filter.

An Organisation publishes like any Business and also undertakes to: a) publish only activities open to the public or of interest to the neighbourhood or city (festivities, street markets, local shopping campaigns, cultural, sports or charity activities); b) not use the account for electoral or party propaganda, nor for institutional advertising that is prohibited during election periods; c) keep up to date who manages the account and let us know if they no longer represent the Organisation.

Connect your calendar. The Organisation may connect up to three calendars in iCal/ICS format to its account. Klendar reads each one once a day (or when the Organisation taps ‘Sync now’) and publishes its events for the next 90 days on the Organisation's behalf, as if it had published them itself: with its badge, in its notifications and under the same rules and moderation. Klendar adapts the events to the app's format (date, time, place, category and a generic image; it shortens long texts and publishes repeating events once, with their next date) and does not read the invitees or the private events in the calendar. The Organisation: a) only connects calendars that are its own or that it has the right to publish; b) is responsible for their content, as for what it publishes by hand (if an event includes data about people, it must be entitled to publish it); c) reviews what comes in and corrects it in its calendar or on Klendar. Whatever changes or disappears from the calendar is changed or withdrawn from Klendar the next day, except what the Organisation has edited or has bookings for. Klendar is not liable for errors in the source calendar or for a website that cannot be read, and may stop reading a calendar that fails continuously (currently, after 14 days in a row) or disconnect one that breaches these terms. The Organisation may disconnect it whenever it likes and decides whether the events already published stay or are deleted.

How we check: we review the document (for example, the appointment, a certificate from the secretary bearing the seal or secure verification code, the board minutes or the entry in the relevant register of associations or entities) and compare it with the Organisation's public information: its official website, its e-office or the relevant register. We may ask for more information, write to the email address or call the phone number shown on the Organisation's official website (never one given by the applicant), refuse the account giving the reason, and remove the badge if the details stop being true, without prejudice to section 6. Requesting an organisation account with false details or documents may lead to the account being suspended.

Organisation accounts pay no fee, now or later: Klendar will not charge them for publishing or for the features they have today. If paid features are ever added, they will be optional and the Organisation may keep using everything else for free.

3b. Passes

The Business can sell passes for its venue and use Klendar to keep count of the uses. When it does:

• The Business sells the pass and takes payment for it itself, at its venue and by its own means. Klendar doesn't charge the person anything, doesn't receive that money and isn't a party to the contract between the Business and them. The price the Business enters in Klendar is for information (for its stats and so the person knows what they bought) and must be the price it charges.
• The Business must honour every pass sold on its terms (uses, what it includes, expiry and conditions) even if it later pauses, removes or changes it: changes only apply to later sales. The Business is responsible to the person for the service, refunds and claims, under consumer law.
• Conditions and expiry must be clear and lawful. The Business can't set conditions that consumer law treats as unfair (for example, a disproportionate expiry or losing what was paid if the Business closes).
• The Business only adds a pass once the person has paid for it, and only records a use when they enjoy it. Every sale and use is recorded with who on the team did it, and the person sees it in their history. The Business is responsible for what its team does.
• The tax obligations of the sale (invoice or receipt and VAT) are the Business's.
• If the Business is going to close, stop providing the service or delete its Klendar account with unused passes, it must tell those people in good time and honour or refund what is due. After it leaves, the person keeps their history on Klendar, but the Business's obligation remains: Klendar doesn't take it on.

3c. Virtual queue

It's optional. If the Business opens it, it will call people in order of arrival, won't remove anyone without reason and will give a reasonable time to turn up. Anyone it adds by hand (without the app), with their permission and only with the name it needs to call them. It is responsible for what its team does with the queue; Klendar may turn it off for a business that misuses it, under section 6.

3d. Groups and companies

If the Business ticks “We take groups”, people can ask it for a quote for groups. When it does:

• What it says (up to how many people, what for, its note and each proposal) must be true and achievable. The price per person in a proposal is indicative: if it changes, it must tell the person before confirming anything.
• It must reply within the time limit (72 hours or until the day of the plan, whichever comes first; it sees it on each request) or say it can't. Requests it doesn't answer expire on their own.
• The contact details the person gives it when accepting its proposal are only for confirming that plan with them. It can't use them for advertising, pass them on or keep them longer than necessary; from the moment it receives them it is responsible for them (GDPR). Klendar deletes them from its dashboard 30 days after the date.
• The Business agrees the booking, payment, deposits and cancellations with the person, outside Klendar, and is responsible for them under consumer law. Klendar isn't a party to that agreement.
• Only the owner and managers see and reply to requests.

3e. Giveaways

Giveaways are a feature that Klendar may or may not have switched on, and not necessarily everywhere (the website, the Android app or the iPhone app). Klendar decides whether to switch it on and where, and can switch it off at any time without that changing the price. While it is on, the Business can run giveaways on Klendar. If it is switched off while a giveaway is open, Klendar will tell the Business and the people who entered how it will be settled. When it creates one the Business is the organiser (with the company name and tax ID it declares, which appear in the rules) and accepts:

• Free, no purchase. Entering can't require buying, paying or anything other than what Klendar allows (having the business in favourites). It can't ask for different conditions outside Klendar (sharing, tagging, buying).
• Rules. Klendar generates them from its details and publishes them before it starts. Its conditions (the “Conditions” field) can't contradict or narrow them. Once someone has entered, the giveaway can't be changed; it can only be cancelled for a justified reason, with the reason, which is sent to the people who entered. Cancelling without cause or repeatedly is considered misleading.
• The prize. It must exist, be what it describes and have the approximate value it gives. The Business hands it over, free of charge, to the winner (or the reserve whose turn it is) within a reasonable time and as the rules or its conditions say, and marks it in Klendar when it hands it over. It can't swap it for something of lower value or charge anything to hand it over. Tobacco, vaping products and betting can't be given away; a prize with alcohol is for over-18s only.
• Tax. If the prize is worth more than €300, the Business makes the 19% income tax withholding or payment on account and reports it (forms 111 and 190, or as applicable), and asks the winner for the details it needs for it. If its autonomous community's rules require any formality for promotional giveaways, that is also up to it. Klendar doesn't withhold or report anything.
• Data. It only receives the winner's name and photo (and the tax details they give it). It uses them only to hand over the prize and comply with the tax authority, and is responsible for them (GDPR).
• Verifiable. Klendar runs the draw automatically and verifiably; the Business can't choose the winner or ask for it to be redrawn.
• Up to 3 giveaways open at once. Klendar may remove a giveaway that breaches this, the guidelines or the law, telling the people who entered.

3f. Give on the spot

From “Validate codes” you can give stamps from your cards, one use of a pass the person already has or something on the spot (free text) with a QR code from your business that the person scans and accepts. When you do:

• What you enter is your own offer: you must give it there and then, on the terms you wrote. You are responsible to the person under consumer law; Klendar isn't a party.
• Only for people at your venue: don't show or share the QR code outside it (social media, chats, posters) and don't use it to give stamps or visits to people who haven't come, to your team or to yourself. What's given this way counts towards “Verified customer” and as a visit in your stats: using it to inflate reviews or stats is a misleading practice (art. 6 and section 6) and we can withdraw the feature, the reviews concerned or suspend the account.
• To help you, the QR code is valid for one minute, closes by itself after 10 minutes without anyone using it and you can choose how many people it's for (1 to 20): once that number is reached, it closes. If the person already lets Klendar use their location, they can only accept it near your venue. These are aids: they don't release you from the above.
• The text of “something on the spot” must be lawful and clear: nothing misleading, offensive, about betting or gambling, or money or something you can't give. If it mentions alcohol or tobacco, Klendar only lets over-18s accept it, but at your venue it's up to you to check age and comply with the rules (alcohol and tobacco can't be given to minors).
• A pass use given this way is a normal use of the pass (section 3b): only when the person enjoys it.
• Everything given is recorded with who on your team opened the QR code, and the person sees it in their account. You are responsible for what your team does.
• With your business blocked or paused (sections 4a and 5) you can keep giving stamps and uses of passes that already exist, but not something on the spot.

3g. Daily menu

The Business can publish its daily menu: a publication with the “Daily menu” badge, its price and, optionally, a photo and a line saying what's included. The price is what the menu costs, not a discount: it has no previous price or percentage. It is removed automatically at the time the Business chooses or, if it doesn't choose, when its kitchen (or its venue) closes according to the hours it has on Klendar that day. If it turns on “Every day”, Klendar publishes it automatically on the days and at the time it chooses, with the saved price and line and without a photo, and reminds it to add today's photo; the Business must keep those details up to date or turn it off, and is responsible for the published menu being accurate, as with any other publication. People who have the Business as a favourite, or an alert that matches, are notified of at most one menu per week.

3h. Wi-Fi for customers and table QR

The Business can save the name and password of a Wi-Fi network for its customers and print cards with a QR code linking to a Klendar page that shows them to anyone who scans it, together with what it has published today, its menu and the option to add it to favourites. The QR code does not contain the password: if it changes the password, the cards still work; if it changes the link, the old ones stop showing the Wi-Fi. The Business decides which network and password it enters (it must be a guest network, not the one it uses to run the business) and is responsible for it and its use; Klendar only shows what the Business writes and does not provide or control that connection. While the Business is not visible on Klendar (not verified, blocked or paused), the page does not show the Wi-Fi. Klendar counts how many times the QR code is scanned, without knowing who, and gives the Business the figure.

3i. Live capacity

If you turn on live capacity, you set your venue's maximum capacity and your team counts people in and out at the door (+1 / −1). With that figure, “Room right now?” says by itself “There's room”, “Nearly full” or “Full”, according to the percentages you choose; what you set by hand wins for 30 minutes. Your page only shows the level, never the figure. If you prefer, you can count without showing it (“Show on my page if there’s room”, in the capacity settings): then only your team sees it, nobody can ask us to notify them, and anyone who had already asked has their request removed and is told so. You set the capacity and do the counting, and both must be true: you may not set “Full” or “Nearly full” to look more popular, or “There's room” when there isn't. Klendar does not monitor, check or certify your venue's legal capacity or your compliance with it: that remains your responsibility, as before, under your licence and the rules that apply to you; live capacity is only a tool to count and inform. Your venue being full does not close your events' reservations: if you've given out places, you must honour them. People who ask get a notification when there's room again; you only see how many are waiting, never who. Each night's figures (peak, at what time and when it filled up) are numbers only and are kept for 14 months. If your team counts people while Klendar shows your venue as closed, we ask you whether you've opened. Only if you answer yes do we mark it open that day (removing that day from your closed days and giving it opening hours from that moment until your usual closing time or until 6:00); you can change it whenever you like, and keeping your opening hours accurate remains your responsibility.

3j. Ready alert

It's optional. If you turn it on, people who order at your counter scan your poster and Klendar tells them on their phone when your team marks their order as “Ready”. You will only mark “Ready” when the order really is ready, and you won't remove anyone from the list without a reason. The notification is only for that order: you may not use it for advertising or to send messages. For each person you see their number, the first word of their profile name (if they have one) and how long they've been waiting; use it only to serve them, and don't copy it or keep it outside Klendar. Klendar only sends the notification: the order, its price, the payment and whatever happens at the counter are up to you, and you are responsible for them towards the person. The list is deleted every day at 6:00. You are responsible for what your team does with the ready alert; Klendar may turn it off for a business that misuses it, under section 6.

3k. Named tickets

For an event with booking you can choose “Tickets: Standard” (they can be passed on to someone else) or “Named” (only for the person who books). If you choose named:

• Klendar says so on the listing before booking and to each person on their ticket. Don't put anything in the description or conditions that contradicts it.
• The option applies to bookings made from then on: existing ones stay as they were made. If you want existing bookings to be named, you'll need to cancel them (Klendar notifies each person) and have them book again.
• At the door, validate with the QR code the person shows on their phone, which changes every 30 seconds. You'll see their public name, their profile photo if they have one and how many times they've redeemed something at your business: use these only to check, at that moment, that it's the person who booked, don't copy or keep them separately and don't refuse entry on discriminatory grounds. If the person has no photo, check in some other reasonable way (for example, by having them open the ticket in front of you).
• If someone can't show the QR code on their phone (a flat battery, for example), what you do is up to you: Klendar doesn't validate it with the bare code.
• Bookings are free: don't charge for changing the name and don't allow or encourage reselling them.

4. Free trial, pricing and invoicing

• Free trial. On registration, the Business gets a 30-day free trial with every feature, with no card and no automatic renewal. It can choose how to pay before it ends: nothing is charged until the day after the last day of the trial. If, when the trial ends, it hasn't chosen how to pay, the Business is blocked (section 4a). We remind it 7 days and 1 day before.
• Launch, free. While Klendar is starting in a province, we may give businesses in that province more free time (“Launch, free”). We tell the Business the day it ends at least one month in advance (by email, with a notice in the app and in “My business”) and remind it 7 days and 1 day before; from the following day, as when the trial ends, it needs to choose how to pay or the Business is blocked (section 4a). As long as it has no end date, it doesn't end.
• Price. After that, the service is provided under a single plan: a flat fee of €19.90 a month per venue (or €199 a year), with no limit on publications or redemptions. With several venues, the first one pays the full fee and, from the second one on, the fee for each venue is lower, according to the table at klendar.app/en/pricing. Prices are excluding VAT: the applicable VAT is added (currently 21%). If the paying venue is in the Canary Islands, Ceuta or Melilla (we go by the postcode of its address on Klendar), the transaction is not subject to Spanish VAT and the invoice says so; if the billing address the Business gives doesn't match the venue's, we check it with the Business. Klendar charges no commission on redemptions or on the Business's sales.
• Klendar will notify the Business at least one month in advance before any price change. If the Business does not agree, it may cancel before the change applies, without penalty.
• Payment is currently made by bank transfer: the Business requests it at info@klendar.app and Klendar sends the details. If other methods (card or direct debit) are offered later, they will be announced beforehand. Klendar issues an invoice for each payment.

4a. Outstanding payments and blocking

When it's blocked. The Business is blocked if its trial, “Launch, free” period or paid period ends (including after cancelling the subscription) and there is no other payment in force, or if a payment stays outstanding for more than 7 days from the first failed charge: a declined card, a direct debit that can't be collected or a direct debit returned by the bank, even weeks later, or an agreed bank transfer that doesn't arrive. We remind it by email, in the app and in “My business” 7 days and 1 day before and on the day it's blocked, with the reason; we tell it how to pay by email and in “My business” at klendar.app. A direct debit payment still being processed doesn't block (for up to 14 days). For card or direct debit payments, Stripe retries the charge during those days and sends an email.

What it means. While blocked, its publications are hidden, its page shows “Not available right now” and nobody on its team can publish, edit the business page or use Loyalty, promoters or other tools. Nothing is deleted. At any time it can:

• pay (in “Your plan” in the web dashboard) and, once the payment goes through, everything works again on its own;
• download its data and leave Klendar;
• validate at the door the codes, bookings and passes people already have, because what has already been given is honoured: passes sold, stamps, rewards and gifts, codes and open giveaways. It must honour them in the meantime.

Other measures. If the debt remains, we may cancel the subscription and claim what is owed. Returning a direct debit or charging back a service that was provided counts as non-payment. If the owner doesn't use Klendar for a long time, the inactive-account rules apply (notice at 24 months; a business is never deleted without Klendar deciding so).

5. Term, pausing, handover and termination

The plan is monthly (or yearly, if chosen) and renews automatically, with no minimum term.

• Cancelling the subscription. The Business may cancel it at any time, without penalty, from the dashboard (“Leave Klendar”, in the app or at klendar.app/panel) or by writing to info@klendar.app. Cancellation takes effect at the end of the period already paid (or of the free trial): until then everything carries on as before and no later period is charged. Klendar confirms it by email and the Business can undo it before that date. Cancelling does not delete the business page, publications or data. When it ends, if there's no other payment, the Business is blocked (section 4a) until it pays again; nothing is deleted. If it cancels while paused, see “Seasonal pause”.
• Seasonal pause. If the Business closes for a while (holidays, works, low season), the owner can pause the plan from “Your plan” (app or dashboard), choosing the return date or “no date”, which is at most 6 months per pause. While it lasts:
  • nothing is charged and the days already paid for and not used are kept (for example, 12 days of the month or 200 of the year): when it comes back they're used first and after that the plan is charged as usual. Nothing is lost or refunded. With payment by bank transfer, the end date of what was paid is extended by the length of the pause;
  • the Business is stopped just as if it were blocked (section 4a): its publications are hidden, its page says “Temporarily closed until [date]” and its team can't publish, edit or use the tools. As when blocked, it can validate at the door what people already have, download its data and leave Klendar, and also “Reopen” whenever it likes;
  • it comes back on its own on the chosen day (we remind it 7 days before) or sooner with “Reopen”. When it comes back we let the people who have it in their favourites know. If the charge after that fails, section 4a applies.
  It can't be paused with a payment outstanding or being processed. If the subscription covers several venues, they're all paused. If it cancels while paused, it comes back, the days already paid for are used and the subscription ends then. “Closing until further notice” hides the Business but doesn't pause billing.
• Closing until further notice. The Business can stop being shown whenever it wants: its page and publications stop appearing on the Platform (anyone with the link will see “Temporarily closed”) until it reopens from the dashboard. Closing doesn't cancel or pause the subscription (to stop paying, it has to be paused or cancelled) and does not cancel bookings and codes already issued, which the Business must honour or cancel from the dashboard, which tells each person.
• Handover. The owner can hand the Business over to an adult member of its team, who must accept it (the offer expires after 14 days). Once accepted, that person is the holder for the purposes of these terms. What has already been paid stays with the Business until the end of the period; from then on, the new holder chooses how to pay (the previous holder's subscription stops covering it and they're no longer charged for it). Klendar takes no part in any underlying transaction (sale, transfer…).
• Deleting the Business. The owner can delete it from the dashboard after confirming their identity, and can first download its data (business page, publications with their figures, report and stamp cards without customer data). When it is deleted, Klendar cancels unused bookings and codes and tells each person affected (including anyone with pending stamps, rewards or gifts) and the team; the business page, publications, reviews, stamp cards and team are permanently deleted. Amounts already paid are not refunded. The subscription is cancelled at that moment (if it covers other venues, it stops covering this one). Billing data is kept for the statutory period (tax 4 years, commercial 6 years). A personal account cannot be deleted while it owns a business.

Klendar may terminate the contract for serious breach (not honouring deals, unlawful content, redemption fraud) with a reasoned notice.

6. Moderation, suspension and appeal

Klendar may remove content or temporarily suspend the profile in response to substantiated reports or breaches. The Business will receive the reasons and may ask for the decision to be reviewed within 6 months by writing to info@klendar.app (Regulation (EU) 2022/2065). The Business's text goes through automatic moderation that may hold it for review until someone at Klendar has reviewed it (see “How we moderate” in the Community guidelines); the business page and menu stay visible in the meantime. Blocking for non-payment (section 4a) is notified in advance with its reasons in the notice itself; it's lifted automatically on payment.

If Klendar takes down a publication, its unused bookings and codes are cancelled. If it deactivates the Business's page, the unused bookings and codes of all its publications, unredeemed stamp-card rewards (each person gets their stamps back) and pending birthday gifts are cancelled. In both cases Klendar tells each person affected with a generic reason, without mentioning reports or who made them.

If the owner's account is suspended, Klendar pauses their businesses ("Closed until further notice"): they stop being shown and their team is told, but bookings and codes already issued remain valid and the rest of the team can validate them. A suspended account cannot publish, change the business page, validate codes, invite people or join a team. When the suspension is lifted, Klendar decides whether to reopen the business or let the owner reopen it.

7. Intellectual property and data

The Business keeps ownership of its content and grants Klendar a licence to display it on the Platform, translate it automatically for those who ask, include it in the stories images and links that people share outside Klendar, and use it in Klendar's promotional materials (with the option to object to the latter). Klendar and the Business act as independent controllers with regard to the personal data each of them processes.

8. Liability

Klendar is responsible for diligently providing the technical service. It is not liable for the Business's activity or for users' claims arising from deals not honoured, which are borne by the Business. Klendar's maximum liability is limited to the fees paid in the preceding 12 months, except in cases of wilful misconduct or gross negligence.

9. Governing law and jurisdiction

Spanish law. For businesses, the parties submit to the courts of Málaga.

10. Changes

Klendar may change these terms by notifying the Business at least 15 days in advance (one month if the price changes) by email and in the dashboard. If the Business does not agree, it may cancel before they apply, without penalty.

Each version of these terms shows its publication date and, if it does not apply that same day, the date from which it applies, and its changes are listed in the history at the bottom of this page. The notice is sent to the email address of the Business owner and stays in “My business” and in the dashboard until it is marked as read or, at most, until 30 days after it applies. Klendar keeps a record of the version the Business accepted when it signed up and of when it was notified of each change. If the Business keeps using Klendar from the date a change applies, the new version also applies to it.

Versions and when they apply

Each version of these terms applies from the date in the table; until that day, the previous one applies. We give you at least 15 days' notice of changes that affect you (section 10); changes that only benefit you or come from a legal obligation may apply sooner. What changes in each version is in the “Change history”.

Change history

• 5 November 2026: How what people see is ordered (section 2a): no position is sold today; if paid featured publications are ever offered, they will come first in Discover and the Explore list, always labelled “Featured”, and we'll give notice first within the period in these terms. It applies from 20 November 2026.
• 4 November 2026: The jurisdiction is filled in (section 9): the courts of Málaga.
• 4 November 2026: “Connect your calendar” (section 3a): an organisation can connect up to three iCal/ICS calendars and Klendar publishes its events for the next 90 days on its behalf, under the same rules and moderation; the Organisation only connects calendars it has the right to publish, is responsible for their content and reviews what comes in. It applies from 19 November 2026.
• 4 November 2026: Organisation accounts (section 3a): they pay no fee, now or later; if paid features are ever added, they will be optional. It's a change that only benefits the Organisation, so it applies on publication, without the 15 days' notice.
• 4 November 2026: “Always show” (section 3) now also names athletes: “those of a team, an athlete or a competition”. It's a clarification that only benefits you: it adds no obligations (what is asked already applied to everything you mark “Always show”), so it applies on publication, without the 15 days' notice. The rest of “Always show” applies from 18 November 2026, as before.
• 4 November 2026: The header shows the version of these terms (2026-11-03-b) and a new section at the end, “Versions and when they apply”, shows the day each one applies from. It's for information only: it doesn't change what applies or when.
• 3 November 2026: “Always show” (section 3): if you ask to always show the matches of a team or a competition, you need the rights to show each one at your venue and must remove those that get marked and you aren't going to show. It applies from 18 November 2026.
• 3 November 2026: Live capacity (section 3i): you can count without showing it; “Are you open today?” only marks your venue as open if you say yes. “Launch, free” (section 4): it goes by province, not by city. It applies from 18 November 2026.
• 2 November 2026: How what people see is ordered (section 2a): in Discover and in the Explore list, what the person hasn't seen yet on their device comes before what they've seen in the last 7 days, without hiding anything; paid featured placements still come first. It applies from 17 November 2026.
• 28 October 2026: Automatic translation (sections 2 and 7): people can ask to see the Business's text translated, and the licence includes translating it automatically for those who ask. It applies from 12 November 2026.
• 28 October 2026: Outstanding payments and blocking (section 4a): a direct debit payment still being processed doesn't block for up to 14 days. It applies from 12 November 2026.
• 27 October 2026: How what people see is ordered (section 2a): the default order is “Recommended” (the weather and interests, each with its own box, only count in it); “Nearest”, “Starts soonest” and “Newest” order only by that; paid featured placements also come first in the Explore list; and in Explore › Places, with “Top rated”, the Business's rating counts in the order. It applies from 11 November 2026.
• 27 October 2026: Give on the spot (section 3f): the QR code is valid for one minute, closes by itself after 10 minutes without use and a number of people can be set; these are aids that don't release the Business from the rest. Named tickets (new section 3k): what choosing them involves and how they're checked at the door. When validating, the photo (if they have one) and how many times the person has redeemed at the Business are also shown (section 3). It applies from 11 November 2026.
• 27 October 2026: Giveaways (section 3e): they are a feature that Klendar may or may not have switched on, and not necessarily everywhere; Klendar decides whether to switch it on and where and can switch it off without that changing the price, and while it is on the Business can run them. It applies from 11 November 2026.
• 26 October 2026: Outstanding payments and blocking (section 4a): the reminders before blocking give the reason; we tell the Business how to pay by email and in “My business” at klendar.app (the app no longer says it). It applies from 10 November 2026.
• 20 October 2026: Questions from people (section 3): answer truthfully and keep answers up to date, without anyone's personal data, and only hide a question for a genuine reason. It applies from 4 November 2026.
• 20 October 2026: Ready alert (new section 3j): “Ready” only when it really is; the notification is only for that order; Klendar only sends the notification. It applies from 4 November 2026.
• 20 October 2026: What to order here and times of day: what you list must be true and Klendar uses it in search and in “For right now”; public holidays and days with other hours: we ask whether you open, your answer shows on your page, the list of holidays may contain errors and your hours are your responsibility (section 3). The “Time of day” filter and search by “What to order here” (section 2a). They apply from 4 November 2026.
• 19 October 2026: Live capacity (new section 3i): if you use it, the capacity and what you count must be real; Klendar does not monitor your venue's legal capacity; being full does not close your events' reservations. It applies from 3 November 2026.
• 17 October 2026: “It was closed” and “Opening hours not confirmed”: the Business receives the day and time of each report (never who) and, with 3 different people within 14 days without checking its hours, its page shows “Opening hours not confirmed” until it checks them; the next-day review reminder, the same for everyone (section 2). Keeping opening hours and closed days up to date (section 3). They apply from 1 November 2026.
• 16 October 2026: Give on the spot (new section 3f): giving stamps, one use of a pass or something on the spot with a QR code from the Business; giving it for real and only to people at the venue, without using it to inflate reviews or stats; what text can be entered and age with alcohol or tobacco; record of who gives it; what can be given while the Business is blocked or paused. Daily menu (new section 3g): its price isn't a discount, it is removed automatically and “Every day” must be kept up to date. Wi-Fi for customers and table QR (new section 3h). Kitchen hours must be accurate (section 3). They apply from 31 October 2026.
• 14 October 2026: Outstanding payments and blocking (new section 4a): if the trial, “Launch, free” or the paid period ends with no other payment, or a payment stays outstanding for more than 7 days, the Business is blocked (nothing is deleted and what people already have can still be validated); the trial, “Launch, free” with one month's notice, VAT in the Canary Islands, Ceuta and Melilla and one month's notice only for price changes (section 4); seasonal pause, cancelling, handing over and deleting (section 5); blocking is explained in the notice (section 6). They apply from 29 October 2026; the seasonal pause, from publication.
• 14 October 2026: Organisation accounts: requested with a document, and an organisation that signs up this way cannot publish until we have checked it (section 3a); with several venues, the first one pays the full fee (section 4); how we notify changes and what we record (section 10). They apply from 29 October 2026.
• 13 October 2026: No fixed venue and “Who's performing”, allergens and diets, links and menu files, coupons and gifts, first visit and regulars (section 3); virtual queue (new section 3c); groups and companies (new section 3d); giveaways (new section 3e). They apply from 28 October 2026.
• 7 October 2026: Events imported from councils' public listings appear at most one in five (section 2a); “Show on TV” and “We're showing it” for matches (section 3); organisation accounts (new section 3a); passes (new section 3b). They apply from 22 October 2026.
• 6 October 2026: The person's interests weigh within the order they choose (section 2a); checking a student card, a youth card or being over 65 is up to the Business (section 3). They apply from 21 October 2026.
• 5 October 2026: How what people see is ordered (section 2a, Regulation (EU) 2019/1150); service brought up to date with series, promoters, “About your place” and stories (section 2); obligations on “About your place”, promoters and series (section 3); licence for stories images (section 7); how changes are notified (section 10). They apply from 20 October 2026.
• 2 October 2026: Cancelling the subscription from the dashboard, closing until further notice, handing over and deleting the Business, and what happens to bookings, data and amounts already paid (section 5).
• 2 October 2026: Claiming a business whose page someone else created (“Is this your business?”) and duplicate pages (section 1).
• 2 October 2026: Age: 18 to register a business and to own it, 16 to be on its team and 18 in an 18+ business (section 1); review of the business page after a significant change of name, city or address, while it stays published (section 1); what happens to bookings, codes, rewards and gifts when a publication is taken down, the business page is deactivated or the owner's account is suspended (section 6).
• 1 October 2026: Service description brought up to date (section 2); honouring stamp rewards and the birthday gift, final price including VAT and the 30-day previous price in reductions (section 3); automatic moderation and 6 months to ask for a review (section 6).
• 29 September 2026: Current version of the terms (2026-09-29).